Frequently Asked Questions

/Frequently Asked Questions
Frequently Asked Questions2019-07-21T13:25:56+00:00
Will I receive my booking fee?2019-07-21T13:48:38+00:00
  1. Yes, you could get back your booking fee, if:
    • Complete your tenancy agreement
    • Proceed to the online system to initiate your departure from the housing residence/room/bed
    • Complete the check-out process in person in the presence of the housing supervisor
    • Have settled any dues
    • Have not caused any damages
  2. Booking fees are reimbursed, minus any deductions, via bank transfers only. It is your responsibility to update your bank account details in the housing online system.
What it is the purpose of paying a booking fee?2019-07-21T13:47:17+00:00
  • The booking fee is a guarantee that you are seriously interested in using our accommodation. It also shows your commitment and helps us reserve a room/bed for you. The booking fee also constitute a security deposit against unpaid rent.

 

If I find a tenant with whom I would like to swap rooms, what should I do?2019-07-21T13:45:56+00:00
  • Please note that swapping rooms after receiving the key/access card is subject to an administrative fee of OMR xxx.
I am a new tenant, after receiving the key to my room, can I change the type of room?2019-07-21T13:44:47+00:00
  • Changing the type of room, is allowed, if there are no changes in the rent of the room.
I am a returning tenant, can I change the type of the room, whenever I want?2019-07-21T13:44:16+00:00
  • No, changing rooms is only allowed within the timeframe specified by the management of the accommodation. The time is announced by email before the start of the semester.
  • Any changes done after this timeframe are subject to an administrative fee of OMR xxx.
Can I change my room, any time I want?2019-07-21T13:43:38+00:00
  • Changing rooms is only allowed within a specific timeframe. The time is announced by email to all tenants. Please, ensure that you are using your GUtech email addresses.
Can I choose the building of my accommodation?2019-07-21T13:38:20+00:00
  • At the expiry of a tenancy agreement, the contractual relationship between tenants and OES properties ends. Thus, returning students will have to make a new contract if they wish to rent out accommodation in OES owned and/or managed residences.
  • The renewal must be done online, through our website oes-properties.com while respecting the deadlines, (e.g. end of January for the summer semester and end of June for the winter semester)
How do you assign rooms/beds?2019-07-21T13:37:23+00:00
  • After paying the booking fee, we assign beds/rooms during working days.
  • The moment the bed/room has been assigned to you, you will receive a notification via email informing you of the building and the room number.
What should I do at the end of the tenancy agreement?2019-07-21T13:36:38+00:00
  • You should notify us of you departure from the housing residence through the system. Informing the supervisor or any other person, is not enough to remove your booking records from the system. This has to be done by the tenant.
  • You log in by using your user name and password. Under the booking section, you have to click on WITHDRAW to proceed to withdrawal

Am I allowed to cancel my rental contract?2019-07-21T13:31:18+00:00
  • You are expected to honour the terms, conditions and the duration of your tenancy agreement.
  • If you choose to cancel your contract, you will be required to settle half of the remaining balance. While the booking fee becomes non-refundable.
  • You will have to settle any dues and cost of damages, if applicable.
What happens if I choose to leave the accommodation before the end of the semester?2019-07-21T13:31:25+00:00
  • Your booking of the accommodation (a bed or a room) is bound by the duration of the semester. You will not be able to receive the booking fee. This later becomes non- refundable.
  • Half of the remaining balance should be settled immediately.
  • Inform your supervisor and proceed to the online system to initiate the cancellation process, if you settled all your dues. It is your obligation to confirm the cancellation through the online system. Informing the supervisor is not enough.
What will happen if I want to cancel my booking before the start of the semester?2019-07-21T13:31:32+00:00
  • If the booking fee is not paid, the booking will automatically be cancelled within 48 hours.
  • If you wish to cancel a booking confirmed with a booking fee, this later is not refundable.
May I move into my accommodation earlier?2019-07-21T13:31:39+00:00
  • Students should not expect to move in any earlier than the published check in date and time.
  • Any stay in the accommodation before the check-in date is subject to a rental fee. If you wish, you may enquire about our daily and weekly rates.
When will I get access to my room/bed?2019-07-21T13:31:53+00:00
  • The tenant get access to the room/bed one day before the start of the semester, at no additional cost. If you wish to get access to your room/bed earlier that one day, you will have to pay for the additional days of stay.
When will I receive the key/access card to my room?2019-07-21T13:31:46+00:00
  • You will receive your key/access card when the booking fees and the rent is paid, either as an instalment (1st instalment) or the full amount.
Do you guarantee the same accommodation for returning students?2019-07-21T13:32:00+00:00
  • At the expiry of a tenancy agreement, the contractual relationship between tenants and OES properties ends. Thus, returning students will have to make a new contract if they wish to rent out accommodation in OES owned and/or managed residences.
  • The renewal must be done online, through our website oes-properties.com while respecting the deadlines, (e.g. end of January for the summer semester and end of June for the winter semester)
What is the duration of a tenancy agreement?2019-07-21T13:32:07+00:00
  • The duration of a tenancy agreement corresponds by default to the duration of the academic semester, as published by the University. It is the students’ responsibility to ask RSA for a copy of the academic calendar.
How can I book my accommodation?2019-07-21T13:32:13+00:00
  • All bookings are done online through oes-properties.com. You have to create an account with a user name and a password.
  • Once you created an account, you will be given the option to book the type of a room (single, twin, triple, and quadruple).
  • The booking will be valid for 48 hours only (I do not understand what you mean here, e.g. you may do changes within 48 hours).
  • To finalize the booking, you need to pay a booking fee of OMR 100.
  • The booking fee is not refundable, including if you choose to cancel your booking or leave the accommodation before the end of your stay.
  • The booking fee will be held as a deposit for the duration of your entire stay in accommodation.
May I bring a car?2019-07-21T13:32:21+00:00
  • Yes, you may choose to have your car parked in the designated areas for OES tenants. A special parking pass will be issued to you, upon request to the Department of Student Affairs.

 

What do you provide for each room/apartment?2019-07-21T13:32:27+00:00
  • A bed & a mattress
  • A study desk and a chair
  • Wardrobe
  • Dust bin
  • A table lamp
  • One unit of a book shelf
  • En-suite shower
  • Wi-Fi